Shipping Policy

Shipping Policy

We're committed to providing you with the best possible service, including reliable and efficient shipping. Please read the following information carefully to understand our shipping procedures:

Domestic Shipments:

• We utilize Australia Post for all domestic shipments within Australia.
• Orders will be dispatched on Mondays and Thursdays, unless otherwise specified.
• Delivery times may vary depending on your location and Australia Post's delivery schedule.

International Shipments:

• For international shipments, we will use the most cost-effective shipping option available, typically through Australia Post International Express.
• Delivery times for international shipments may vary depending on the destination country and customs clearance processes.

Pre-ordered Items:

If the item is a pre-ordered item, we will ship it after the item has been received and/or assembled. If you pre-order an item, you agree to an undefined waiting time for said product to be shipped, although generally pre-ordered products will be shipped 1-2 months after purchase.

Shipping Fees:

• Shipping fees are calculated based on the weight and dimensions of the package, as well as the destination.
• The shipping cost will be displayed at checkout before you complete your purchase.
• You understand that we will cancel your order if you have a shipping address outside of Australia and do not select our "international shipping" option at checkout.

Bulk Orders and Additional Shipping Charges:

For bulk orders or orders that exceed the expected shipping weight, we reserve the right to contact you to discuss additional shipping charges. This typically occurs when the weight of the package exceeds our standard weight brackets. We will inform you of any extra charges before processing your order.

Estimated Shipping Times:

Our estimated shipping times are based on deliveries between metro areas. Please note that shipping may take longer outside of these areas due to transportation and logistical constraints.

Tracking Information:

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can use this tracking information to monitor the status of your shipment.

Delivery Address:

Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for any delays or delivery issues caused by incorrect or incomplete address information. If you input incorrect information, please contact us as soon as possible so that we can update your order if it hasn't already been processed.

Shipping Restrictions:

Some products may be subject to shipping restrictions or regulations in certain regions. It is your responsibility to research and understand any shipping restrictions that may apply to your order.

Questions or Concerns:

If you have any questions or concerns regarding shipping or your order, please don't hesitate to contact us at reef@verdavap.com. We will be happy to assist you.

Policy Updates:

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By placing an order with VerdaVap Pty Ltd, you agree to comply with our Shipping Policy and acknowledge that you have read and understood the information provided.