Refund Policy
Refund Policy
We appreciate your business and want you to be completely satisfied with any purchase made on this site. Please read the following refund policy carefully to understand our procedures for refunds:
Returns and Refunds Policy:
We accept returns and offer refunds on products that are proven to be faulty or defective. If you believe you have received a faulty product, please contact us within 4 days of receiving your order.
Eligibility for Refunds:
To be eligible for a refund, the item must be unused UNLESS the defect is only detectible during usage, and in the same condition that you received it. It must also be accompanied by proof of purchase, such as a receipt or order confirmation.
Return Process:
To initiate a return, please contact us at reef@verdavap.com with your order number and details of the product issue. We will provide you with further instructions on how to return the item.
Assessment of Faulty Products:
Once we receive your returned item, we will inspect it to determine the nature of the fault or defect. If the product is found to be faulty due to manufacturing defects or damage during transit, we will issue a refund or replacement, depending on your preference and product availability.
Refund Method:
Refunds will be processed using the original payment method used for the purchase. Please allow 15 days for the refund to be credited back to your account.
Non-refundable Items:
Certain items are non-refundable. Send a query to check if your product is refundable.
Shipping Costs:
Shipping costs incurred for returning items are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us:
If you have any questions or concerns about our refund policy, again, please contact us at reef@verdavap.com. We will be happy to assist you.
Policy Updates:
We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase from VerdaVap Pty Ltd, you acknowledge that you have read, understood, and agree to abide by our refund policy.
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